Article 1 – Definitions
These Terms & Conditions of Sale (“T&Cs”) are offered by Regnum Limited, company registration no. 938720166, registered office at 60 rue François 1er, 75008 Paris, France (“Regnum Limited”, “Seller”, “we”, “us”).
- “Site”: the official Kalohia Australia website, kalohia-australia.com, and all its pages.
- “Products” or “Services”: all items and services available for purchase through the Site.
- “Customer”: any individual or business purchasing Products or Services through the Site.
- “Consumer”: a person who qualifies as a consumer under the Australian Consumer Law, including eligible individuals and businesses.
By placing an order on the Site, the Customer acknowledges having read and accepted these T&Cs and may save or print a copy for future reference.
Nothing in these T&Cs excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law (ACL).
Article 2 – Scope and Acceptance
We may update these T&Cs from time to time by publishing a revised version on the Site. The applicable T&Cs are those in force on the date your order is placed.
Access to the Site is free. By placing an order and, where applicable, accepting these T&Cs during checkout, you agree to be bound by them.
You confirm that you have the legal capacity to enter into a contract or, where applicable, the authorisation of a parent or legal guardian.
These T&Cs apply subject to mandatory consumer protection laws, including the Australian Consumer Law where applicable.
Article 3 – Customer Account
Creating a customer account may be required for certain features of the Site.
You agree to provide accurate and up-to-date information, including your name, email address, delivery address and telephone number.
You are responsible for taking reasonable steps to protect your account credentials and for activities conducted through your account.
You may request the closure or deletion of your account by emailing contact@kalohia-australia.com, subject to applicable legal requirements concerning the retention of transaction records and personal information.
We may suspend or close accounts used fraudulently, unlawfully or in material breach of these T&Cs.
Article 4 – Orders & Checkout
Product listings contain descriptions, photographs and other information intended to represent our Products as accurately as reasonably possible.
Minor differences in colour or appearance may occur depending on screen settings or manufacturing variations, provided the Products continue to comply with applicable consumer guarantees.
Add your chosen Products to your cart and proceed to checkout to review quantities, delivery options and the total price before placing your order.
Before completing your purchase, you will have an opportunity to review and correct your order details.
After placing an order, you will receive an email confirming the details of your purchase.
We may refuse or cancel an order for legitimate reasons, including suspected fraud, stock unavailability or an obvious pricing error, subject to applicable law.
If payment has been received for an order that we cancel, we will provide the appropriate refund.
Title to the Products remains with the Seller until full payment has been received, subject to applicable law.
Article 5 – Prices & Payment
Unless otherwise stated, prices displayed on kalohia-australia.com are expressed in Australian dollars (AUD).
Prices include applicable Australian taxes, including Goods and Services Tax (GST), where required by law.
Any applicable delivery charges will be clearly displayed before you complete your purchase.
We may update our prices at any time. However, the price applicable to an accepted order will be the price agreed at checkout, subject to applicable law.
Payments are accepted through the secure payment methods displayed at checkout, including eligible payment cards and supported payment providers.
We do not directly store full payment card details. Payments are processed through secure third-party payment providers.
Order records and invoices may be retained electronically in accordance with applicable legal and accounting requirements.
Article 6 – Shipping & Delivery
We deliver throughout Australia, including metropolitan, regional and remote areas where carrier services are available.
Available delivery methods and applicable charges are displayed before payment.
- Standard Delivery (with tracking): AUD $4.95
- Express Delivery (with tracking): AUD $8.95
Order processing generally takes 1–2 business days, excluding applicable public holidays.
Estimated delivery times are:
- Standard Delivery: 2–5 business days after dispatch.
- Express Delivery: 1–2 business days after dispatch.
Delivery times are estimates and may vary depending on location, carrier delays, customs processing, weather conditions or periods of high demand.
Some orders may be fulfilled from international warehouses, depending on product availability and logistics arrangements.
You will receive tracking information once your order has been dispatched.
If tracking indicates that your parcel has been delivered but you have not received it, please contact us at contact@kalohia-australia.com so that we can investigate with the carrier.
We remain responsible for meeting our obligations under applicable Australian consumer law regarding delivery, including where third-party delivery providers are used.
Where an order is lost or damaged during transit, we will provide an appropriate remedy in accordance with applicable law.
Any applicable customs duties, import taxes or additional charges will be handled and disclosed in accordance with Australian law and the information provided at checkout.
Article 7 – Returns, Cancellations & Refunds
In addition to your statutory consumer rights, Kalohia Australia offers a voluntary 30-day return policy from the date your order is delivered.
Australian Consumer Rights
Under the Australian Consumer Law, consumers benefit from statutory guarantees that goods must be of acceptable quality, fit for purpose and match their description.
For a major failure, consumers generally have the right to choose between a refund and a replacement.
For a failure that is not major, the Seller may provide a repair, replacement or other appropriate remedy within a reasonable time, in accordance with applicable law.
Australian law does not generally provide an automatic 14-day cooling-off period for ordinary online purchases. However, cancellation and refund rights may arise under applicable law in certain circumstances.
Kalohia 30-Day Return Policy
Eligible Products may be returned within 30 days of delivery under our voluntary return policy.
Plush Companions and Relaxation Lamps may be returned even if opened or gently used, provided they are not damaged or excessively worn.
Pet-oriented Products must generally be unused and returned in their original condition for hygiene reasons, except where statutory consumer rights apply.
Where possible, please include the original packaging, accessories and manuals.
To initiate a return, email contact@kalohia-australia.com with your order number.
We will provide return instructions and the appropriate return address.
For voluntary change-of-mind returns, return postage is generally the Customer's responsibility unless otherwise stated.
Eligible refunds will generally be processed after the returned Products have been received and inspected.
Faulty, Damaged or Incorrect Products
If your Product is faulty, damaged, not as described or incorrect, please contact us at contact@kalohia-australia.com, including your order number and, where helpful, photographs showing the issue.
We will provide an appropriate remedy under the Australian Consumer Law, which may include a repair, replacement or refund.
Where required by law, reasonable return shipping costs will be reimbursed or otherwise covered.
Our voluntary 30-day return policy does not limit or replace your statutory rights under the Australian Consumer Law.
Article 8 – Product Quality & Consumer Rights
Our Products are intended for personal wellness, relaxation and comfort purposes as described on the Site.
Unless expressly stated otherwise, our Products are not medical devices and are not intended to diagnose, treat, cure or prevent medical conditions.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our voluntary warranties, return policies and commercial guarantees are provided in addition to statutory consumer guarantees.
We are not responsible for damage resulting solely from misuse, accidental damage, improper handling, failure to follow product instructions, normal wear and tear or unauthorised modifications, except where liability cannot lawfully be excluded.
Article 9 – Customer Service
Our customer support team is available to assist with orders, deliveries, returns and product enquiries.
For assistance, please contact:
We typically aim to respond within 24–48 business hours (Monday to Saturday).
Article 10 – Liability
Nothing in these T&Cs excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
We remain responsible for losses and remedies for which liability cannot legally be excluded.
To the extent permitted by law, we are not responsible for losses caused solely by circumstances beyond our reasonable control, provided we have complied with our applicable legal obligations.
Any limitation or exclusion of liability in these T&Cs applies only to the extent permitted by law.
Article 11 – Intellectual Property
All content available through the Site, including text, photographs, images, graphics, logos, videos, designs, trademarks and other materials, is owned by or licensed to Regnum Limited unless otherwise indicated.
You may not reproduce, distribute, modify, publish or commercially exploit Site content without our prior written permission, except where permitted by applicable law.
Article 12 – Severability
If any provision of these T&Cs is found to be invalid, unlawful or unenforceable, that provision will be modified or severed only to the minimum extent necessary.
The remaining provisions will continue in effect to the extent permitted by law.
These T&Cs apply to purchases made through the Site together with any policies expressly incorporated into them, including our Return & Refund Policy and Privacy Policy.
Article 13 – Governing Law & Dispute Resolution
These T&Cs are governed by the laws of France, subject to mandatory consumer protection laws applicable to Australian customers.
Where the Australian Consumer Law or other mandatory Australian legislation applies, nothing in these T&Cs excludes or restricts the rights and remedies available to Consumers.
Nothing in these T&Cs prevents a Customer from bringing proceedings before a competent court or exercising rights under applicable consumer protection legislation.
Before commencing legal proceedings, we encourage Customers to contact us so that we can attempt to resolve the matter amicably.
For assistance, please email contact@kalohia-australia.com.
Company details:
Regnum Limited
Company registration: 938720166
Registered office: 60 rue François 1er, 75008 Paris, France
Website: kalohia-australia.com
Contact: contact@kalohia-australia.com