Last updated: October 11, 2026
This Privacy Policy explains how Kalohia Australia ("we", "us" or "our"), operated by Regnum Limited, collects, holds, uses and discloses personal information when you visit kalohia-australia.com (the "Site"), make a purchase or communicate with us (collectively, the "Services").
We are committed to protecting your privacy and handling personal information in accordance with applicable privacy and data protection laws, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent they apply to our operations.
Please read this Privacy Policy carefully to understand how your information is handled.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal obligations or regulatory requirements.
Any updates will be published on this Site, together with a revised "Last updated" date. Where required by applicable law, we will provide additional notice or obtain your consent.
How We Collect and Use Personal Information
We collect personal information that is reasonably necessary for our business activities, including operating our online store, processing purchases, arranging deliveries, providing customer support and improving our Services.
The information collected depends on how you interact with us.
Personal Information We Collect
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information is true or recorded in a material form.
Information You Provide Directly
- Contact details: Name, email address, telephone number and postal address.
- Order information: Billing and shipping addresses, purchased products, payment confirmation and transaction details.
- Account information: Account identifiers, login credentials and account preferences.
- Customer support information: Messages, enquiries, complaints and other information you voluntarily provide.
- Marketing preferences: Your choices regarding promotional communications and subscriptions.
Some personal information is necessary to process your order or provide requested Services. If you choose not to provide it, certain features or transactions may be unavailable.
Information We Collect Automatically
When you visit our Site, we may collect information through cookies, pixels and similar technologies.
This information may include:
- IP address and approximate geographical location.
- Browser type, device information and operating system.
- Pages visited, products viewed and links clicked.
- Website interactions and session information.
- Referral sources and advertising interactions.
We use this information to operate the Site, understand customer behaviour, improve performance, prevent fraud and measure advertising effectiveness.
Information We Obtain from Third Parties
We may receive personal information from third parties, including:
- Ecommerce and website service providers, including Shopify.
- Payment processors and payment service providers.
- Delivery, fulfilment and logistics partners serving Australia.
- Advertising, marketing and analytics providers.
- Customer support and fraud prevention service providers.
We handle information received from third parties in accordance with this Privacy Policy and applicable law.
How We Use Personal Information
We may collect, use and disclose personal information for the following purposes:
- Order Processing and Fulfilment: Processing purchases, verifying payments, arranging shipping, providing tracking information and managing returns or refunds.
- Customer Support: Responding to enquiries, resolving complaints and assisting with orders.
- Marketing and Advertising: Sending promotional communications where permitted and measuring advertising performance.
- Website Improvement: Analysing Site activity, improving navigation and enhancing customer experience.
- Security and Fraud Prevention: Protecting our customers, payment systems and business operations.
- Legal Compliance: Meeting applicable legal, tax, accounting and regulatory obligations.
Where required by applicable law, we will obtain consent before collecting, using or disclosing personal information for particular purposes.
Australian Privacy Principles
Where the Australian Privacy Principles apply to our operations, we handle personal information in accordance with their requirements, including those relating to transparency, collection, use and disclosure, direct marketing, overseas disclosure, security, access and correction.
We take reasonable steps to ensure personal information is accurate, up to date and complete, having regard to the purposes for which it is used.
We do not intentionally collect sensitive information unless reasonably necessary for a permitted purpose and any required consent or other legal basis applies.
Cookies and Tracking Technologies
Our Site uses cookies, pixels and similar technologies to support ecommerce functionality, remember preferences, analyse website traffic and measure advertising performance.
These technologies may be provided by Shopify and other service providers.
For further information about Shopify's cookies, please visit Shopify's Cookie Policy.
Where required by applicable law, we will obtain consent before using particular tracking technologies.
You can manage cookie preferences through available Site controls or your browser settings. Disabling certain cookies may affect website functionality.
How We Disclose Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our business and provide the Services, or where otherwise permitted or required by law.
Recipients may include:
- Payment processors and ecommerce service providers.
- Shipping carriers, fulfilment centres and logistics partners.
- Hosting, IT and cloud storage providers.
- Customer support providers.
- Advertising, marketing and analytics partners.
- Professional advisers, including accountants, legal advisers and insurers.
- Government authorities, regulators and law enforcement agencies where required or authorised by law.
- Relevant parties involved in a business sale, merger, restructuring or similar transaction.
The categories of information disclosed may include:
| Personal Information | Potential Recipients |
|---|---|
| Contact and identification details | Ecommerce providers, customer support and delivery partners |
| Order and transaction information | Payment processors, fulfilment centres and logistics providers |
| Website activity and device information | Hosting, analytics and advertising providers |
| Customer service communications | Customer support providers and relevant service partners |
We do not intentionally collect sensitive personal information for advertising profiling.
Third-Party Websites and Links
Our Site may contain links to websites, applications or services operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
Information shared on public or semi-public platforms, including social media, may be visible to other users.
Children's Privacy
Our Services are intended for adults making purchases and are not directed at children.
We do not knowingly collect personal information directly from children for marketing purposes.
If you believe a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.
Security and Data Retention
We take reasonable technical and organisational measures to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include secure payment processing, access controls and appropriate safeguards provided by our ecommerce and technology partners.
No online transmission or electronic storage system can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing customer support, complying with legal obligations, resolving disputes and preventing fraud.
Where required by applicable law, we take reasonable steps to destroy or de-identify personal information that is no longer needed, unless retention is required or authorised by law.
Your Privacy Rights in Australia
Subject to applicable law, you may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
You may also contact us to:
- Request access to your personal information.
- Request correction of your personal information.
- Withdraw consent where processing relies on consent, subject to applicable legal requirements.
- Opt out of direct marketing communications.
- Ask questions about how your information is collected, used or disclosed.
- Submit a privacy-related complaint.
We may need to verify your identity before responding to an access or correction request.
We will respond within a reasonable period and in accordance with applicable legal requirements.
Where access or correction is refused, we will provide an explanation and information about available complaint mechanisms where required by law.
Marketing Communications
We may send promotional emails, SMS messages or other commercial electronic communications in accordance with the Australian Spam Act 2003 (Cth) and other applicable laws.
Where required, we will obtain your consent before sending commercial electronic messages.
Our marketing communications will identify the sender and provide a functional unsubscribe mechanism where required by law.
You can unsubscribe at any time using the link in our promotional emails or by contacting us directly.
Unsubscribing from marketing will not prevent us from sending essential transactional communications relating to your orders or customer service enquiries.
Privacy Complaints
If you believe we have mishandled your personal information, please contact us at contact@kalohia-australia.com.
Please provide sufficient details for us to investigate your concern.
We will review your complaint and respond within a reasonable period.
If your concern remains unresolved, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), subject to its jurisdiction and complaint requirements.
For more information, visit www.oaic.gov.au.
International Data Transfers
Kalohia Australia is operated by Regnum Limited, a company established in France.
As a result, personal information collected from Australian customers may be transferred to, stored or processed outside Australia, including in France and other countries where our service providers operate.
Our ecommerce, payment, advertising, customer support and fulfilment partners may also process personal information internationally.
Where Australian Privacy Principle 8 applies to an overseas disclosure, we will take reasonable steps to ensure that overseas recipients do not breach the Australian Privacy Principles in relation to the disclosed information, unless an applicable exception applies.
We may also be subject to applicable European data protection requirements, including the General Data Protection Regulation (GDPR), where relevant.
Data Controller and Business Information
The business responsible for operating Kalohia Australia and handling personal information collected through the Site is:
Regnum Limited
60 rue François 1er
75008 Paris
France
Contact
If you have questions about this Privacy Policy, wish to exercise your privacy rights or need assistance with a privacy-related concern, please contact us:
Email: contact@kalohia-australia.com
Website: kalohia-australia.com
Company: Regnum Limited — 60 rue François 1er, 75008 Paris, France